Job Details

A company is looking for a Consultant, Technical Account Manager.Key ResponsibilitiesSupport customers in disconnected environments as a subject matter expert for data center infrastructure productsDevelop and maintain internal and external relationships to foster trust and collaborationAssist in the design, definition, and implementation of complex system requirements for customers and sales teamsRequired QualificationsMust be a US citizen with an active TS/SCI security clearance and CI polyIn-depth troubleshooting knowledge of Dell PowerEdge servers and networking infrastructure in datacenter environmentsStrong experience in Linux environments (RHEL and Ubuntu) and familiarity with diagnostic utilitiesCustomer-facing experience with strong escalation management skills in high-pressure situations12+ years of technical support experience with relevant industry certifications (e.g., A+, Security+, MCITP/MCSE)