Job Details

A company is looking for a Director, Customer Health Center of Excellence.Key ResponsibilitiesEstablish and lead the global Customer Health Center of Excellence, defining customer health strategy and standardsLead global customer journey mapping and partner with stakeholders to enhance customer experienceOwn the global Voice of Customer strategy and deliver insights to executive leadership on customer health and sentimentQualifications10+ years of experience in customer success, customer experience, operations, strategy, or analytics roles in global organizationsDemonstrated success in building or scaling a Center of Excellence or global CX programDeep experience with customer success platforms such as Gainsight and lifecycle analyticsProven ability to lead through influence across regions and matrixed teamsGlobal mindset with a balance of standardization and regional flexibility