Job Details

A company is looking for a Health Guide to support Members in their healthcare journey.Key ResponsibilitiesServe as a trusted advisor and guide Members through their healthcare experiencesProvide motivation, support, and referrals while understanding Members' healthcare needsConnect with Members across various communication channels to build trust and relationshipsRequired QualificationsBachelor's degree preferred or equivalent of 5 years' experience in health-related fields1+ years of experience in customer serviceIntermediate understanding of the healthcare system and health insuranceExperience with benefits navigation in a call center environmentOrganized with the ability to manage multiple tasks and priorities