Job Details

A company is looking for a Technical Support Advisor (Remote-US).Key ResponsibilitiesProvide first contact support for voice, video, data, and premium commercial product issuesDemonstrate exceptional customer service to exceed customer expectations and minimize escalationsDiagnose, troubleshoot, and resolve customer issues efficiently while maintaining knowledge of relevant product offeringsRequired Qualifications1+ year of customer service, help desk, troubleshooting, or call center experienceMust adhere to attendance guidelines to meet business needsAbility to work in a virtual call center environmentExperience with troubleshooting internet configurations and settingsWillingness to work flexible shifts, including weekends