Job Details

A company is looking for a Customer Success Manager II - German Speaking.Key ResponsibilitiesSupport the customer journey phases including onboarding, adoption, business reviews, and renewalsTranslate technical customer needs to internal teams and provide feedback on product enhancementsManage account health and develop strategies for renewals and expansion opportunitiesRequired Qualifications5+ years of experience in technical account management, customer success, or post-sales roles in technologyFluent in GermanExperience with SaaS solutions for technical teams (cybersecurity, DevOps, IT, etc.)Ability to uncover problems and translate technical requirements to internal teamsKnowledge of APIs and their functionality