Job Details

Job Title: Client Success Executive
Location: Nashville, TN or Remote

Position Type: Full Time

Pay: Salary

Reports to: VP of Client Success

Company Overview:
EvidenceCare is a fast-paced, fun-filled tech company scaling our market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.

EvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue. Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes.

Company Vision: We envision a day when every clinical decision will deliver the right care at the right time.
Company Mission: Empower better care decisions.
Company Values: Grit, Respect, Innovation, Teamwork, Integrity, and Fun

The type of people who succeed at EvidenceCare:
We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.

We want every team member to achieve their dreams while at EvidenceCare and to enjoy the journey together.

We want people who communicate well, take ownership of projects, and also work collaboratively in team settings and desire to get a little bit better each day.

Position Summary:

As a Client Success Executive at EvidenceCare, you will own strategic relationships with our most complex healthcare clients, serving as their trusted advisor, value architect, and internal advocate. This role demands someone who can fluently translate between clinical workflows, product capabilities, and executive business priorities. You'll navigate multi-stakeholder environments spanning the C-suite to clinician end users, using deep analytical skills to diagnose problems, quantify impact, and drive measurable outcomes. Beyond relationship management, you'll be a strategic business partner who identifies risk before it surfaces, uncovers expansion opportunities, and ensures every client realizes transformational value from our solutions. This role requires consultative problem-solving, data-driven storytelling, and the ability to operate at both 30,000 feet and in the weeds.

Key Responsibilities:

Strategic Partnership & Executive Engagement

• Own C-suite and executive relationships across complex health system accounts, including physician leaders, revenue cycle directors, IT, care management, hospitalists, and ED physicians
• Lead regular strategic business reviews (QBRs) with executive stakeholders, presenting data-driven insights on KPIs, ROI, clinical outcomes, and operational efficiency, partnering with EvidenceCare Clinical and Product leaders to tell a compelling value story
• Develop success strategies aligned to each client's organizational goals, quality initiatives, and financial imperatives
• Conduct both virtual and on-site meetings to maintain deep engagement and visibility with key decision-makers

• Proactively monitor client health using quantitative metrics and qualitative signals; identify and mitigate risk early through strategic intervention
• Analyze usage data, adoption patterns, workflow integration, and outcome metrics to diagnose issues, validate impact, and identify opportunities for optimization or expansion
• Guide clients through best-practice workflows and change management, acting as a consultant who helps them maximize value from EvidenceCare solutions
• Own the full client lifecycle from implementation handoff through stabilization, maturity, renewal, and expansion-ensuring seamless value realization at every stage

• Identify upsell and cross-sell opportunities within existing accounts; partner closely with Sales to develop and close expansion deals
• Translate complex product capabilities and clinical evidence into clear business cases for diverse audiences-from frontline clinicians to CFOs
• Become an expert in client workflows, organizational dynamics, pain points, and drivers of success to position EvidenceCare as an indispensable partner

• Serve as the voice of the customer internally, collaborating with Product, Clinical, Implementation, and Sales teams to advocate for client needs and drive continuous improvement
• Maintain rigorous discipline in Salesforce, documenting client health metrics, strategic plans, engagement history, and risk/opportunity assessments
• Contribute to building scalable Client Success processes, playbooks, and best practices as the team grows
• Share insights and updates with cross-functional partners to ensure organizational alignment on client state and priorities

• Analytical mindset: You don't just look at dashboards; you dig into the 'why' behind the numbers and turn data into actionable insights
• Product fluency: You quickly learn complex software and can translate technical capabilities into business outcomes
• Consultative approach: You ask probing questions, challenge assumptions, and co-create solutions rather than take orders
• Healthcare savvy: You speak the language of hospitals, understanding the pressures facing clinical leaders, operations teams, and executives
• Renewal excellence: You've successfully navigated complex contract renewals and expansions with strategic accounts
• Executive presence: You can hold your own in the boardroom and earn trust at all levels of an organization

• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)-particularly strong Excel and PowerPoint skills for analysis and presentation
• Experience with Salesforce CRM
• Familiarity with business intelligence and data visualization tools (Tableau, Power BI, or similar)
• Experience with Microsoft Teams or similar collaboration platforms

• Bachelor's degree
• 8+ years of Client Success, Account Management, or Customer Success experience managing complex, strategic accounts
• 8+ years of healthcare experience; provider-side (hospital/health system) strongly preferred
• Healthcare consulting experience highly desirable
• Demonstrated experience with clinical workflows in ambulatory and inpatient settings-you understand how care is delivered and how technology fits into that reality
• Proven ability to analyze data and use business intelligence tools to extract insights and craft compelling, executive-level narratives
• Strong project management skills with ability to juggle multiple priorities and stakeholders
• Exceptional presentation and communication skills-comfortable presenting to C-suite executives and clinical audiences
• Self-starter with startup or high-growth company experience; comfortable with ambiguity and building the plane while flying it
• Willingness to travel up to 40%

• Competitive salary, bonus, + stock option opportunities
• Unlimited PTO
• Hybrid work environment (remote and in-office flexibility)
• Comprehensive Medical, Dental, Vision, & Life Insurance
• Company 401(k) plan
• Frequent company and team outings to celebrate wins and build culture