Job Details

Employer Industry: Banking

Why consider this job opportunity

• Competitive salary with opportunities for bonuses
• Potential for career advancement and growth within the organization
• Opportunity to work in a fast-paced, dynamic environment
• Supportive and collaborative team atmosphere
• Flexible scheduling options, including the possibility of working outside normal banking hours

What to Expect (Job Responsibilities)

• Respond to and resolve customer requests related to bank products and services in the call center
• Process inbound calls, providing information on account questions, product services, and digital banking
• De-escalate customer issues and escort to a supervisor when necessary
• Maintain knowledge of banking products and services to assist customers effectively
• Meet departmental service level standards for call handling and customer satisfaction

What is Required (Qualifications)

• High school diploma or GED
• Minimum of one year of customer service experience, preferably in a banking or financial institution
• Minimum of one year of contact center experience or equivalent
• Ability to type with speed and accuracy
• Expertise in using personal computers, Android, and Apple products

How to Stand Out (Preferred Qualifications)

• Experience with outbound calling and sales preferred
• Familiarity with banking policies and procedures
• Strong time management skills and ability to work independently in a fast-paced environment
• Willingness to adapt quickly to changes in a remote work setting