Job Details

We have an opportunity available for a Customer Service Representative to work within our Customer Service Team. The Customer Service Representative will be responsible for managing customer experience activities within a multi-channel contact center environment while achieving defined standards of excellence.

What you will do:

• Answer inbound calls from various toll-free lines, striving for First Contact Resolution (FCR) when possible.
• Be a subject matter expert in equipment to assist in quoting or selling the large equipment category for all brands.
• Enter orders and quotes into the appropriate order entry system (.Net system specific to Company code).
• Create new account setups, including multiple site-level accounts associated with primary customer accounts.
• Cross-reference customer lists of items for appropriate SKU to position sales reps to win business.
• Engage curiously with customers, listening for lead opportunities and documenting leads into the appropriate system.
• Follow up and resolve issues causing sales orders to be on hold (open order report; sales & web holds).
• Vendor engagement for order status, product availability, product specs, etc.
• Respond accurately, timely, and professionally to customer chats and emails from various websites and sitelines.
• Communicate with customers, vendors, and carriers regarding marketplace orders, ensuring compliance with marketplace seller requirements (Amazon, Ebay, Walmart, Partstown).

What you will get:

• Ability to work in a hybrid environment, equipment provided
• Eligible immediately for 7.5 days of paid time off, eight paid holidays and one floating holiday
• Paid volunteer hours
• Opportunity for growth within this role
• Competitive compensation commensurate with experience
• Employee bonus plan
• Comprehensive benefit package
• Paid Parental Leave
• 401(k) with company match

What we need:

• 3+ years in a multi-channel contact center or customer service environment, preferably B2B, with hands-on experience using telephony systems and ERP platforms.
• College degree preferred.
• Proficient in PC applications, including Word, Outlook, and Excel; comfortable navigating ERP systems and phone-based customer service tools.
• Resolve service opportunities by assessing situations and implementing effective solutions.
• Consistently meet or exceed departmental and CSR key performance indicators (KPIs).

TAKKT FoodServices is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation gender identity, national origin, age, protected veteran or disabled status, or genetic information.