Job Details

Station Agent Seward (Alaska Railroad) State of Alaska

Seasonal position starting April 2026.

Purpose of the Position

Serve the traveling public by managing ticketing, baggage service, and tour package sales.

Duties and Responsibilities

• Act as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling.
• Resolve problems with lost or damaged bags, maintain inventory control of revenue baggage checks, and represent the railroad to the public and travel partners.
• Assist with customer, vendor, and on?board sales issues, including loading/unloading, stowing, and delivering baggage using a forklift.
• Maintain general housekeeping, cleanup, and safety of the station and surrounding grounds.
• Sell tickets and manage seat assignments using a computerized reservation system; issue cash and make daily change orders.
• Compile daily business transaction reports and maintain accurate records of ticket stock and revenues.
• Develop work schedules, monitor performance standards, provide training and coaching to employees, and conduct weekly safety meetings.
• Operate a forklift (40100?lb loads) and drive a vehicle as required; possess a valid drivers license.

Minimum Qualifications

• High school diploma or GED equivalent.
• At least six months of verifiable front?line customer service experience.
• Basic accounting skills: handling money, making change, and reconciling cash balances.
• Proficiency using a 10?key machine.
• Strong interpersonal and communication skills.
• Sound judgment in problem solving.
• Valid drivers license.

Preferred Qualifications

• One years experience in the travel or tourism industry.
• Experience operating a computerized reservation system.
• Knowledge of railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures.
• Experience operating a forklift.

Additional Required Information

Please submit your rsum with the stated qualifications. If selected for interview, you must provide a current driving record reflecting the past three years with no more than two violations.

Contact Information

Alaska Railroad Human Resources Department
E?Mail: ...@akrr.com
Phone: 907?265?2438
Mailing Address: P.O. Box 107500, Anchorage, AK 99510?7500

Alaska Railroad Corporation is an equal opportunity employer.