Job Details

Overview

Location: Remote, United States

Employment Type: Full-Time

Department: Customer Solutions

Compensation: $220.2K - $258.8K, Offers Equity

To learn more about our benefits, visit the Confluent benefits site.

What You Will Do

• Be the primary advocate for the customer within Confluent, acting as their technical voice and collaborating with Sales, Product, Services, Support, and Training teams to ensure technical success.

• Identify and strategize around any technical objections from customers to facilitate smooth adoption.

• Support customers throughout the technical lifecycle with architecture planning, cluster and security design, and monitoring and automation.

• Advise customers on advanced topics as they progress along the data streaming maturity curve, helping them with optimizations and performance tuning.

• Conduct and present periodic reviews to customers, showcasing analysis on technical health and operational performance.

• Document processes and transfer knowledge effectively to enhance customer and internal team capabilities.

• Utilize an understanding of customer environments to influence the development of Confluent's product roadmap.

• Collaborate directly with Technical Support Engineers and Core Engineering to resolve customer issues when necessary.

What You Will Bring

• Experience in the Military or Federal Industry.

• A Bachelor's degree in computer science, engineering, mathematics, or a related quantitative field.

• Proven success in a technical field role within a product or SaaS company focused on enterprise customers.

• A passion for solving complex technical challenges and a solid understanding of modern infrastructure and streaming technologies.

• Exceptional interpersonal and communication skills, capable of simplifying complex issues for various audiences.

• The ability to manage multiple customer accounts simultaneously while maintaining attention to detail and achieving results.

• A collaborative approach with outstanding consulting and relationship management skills.

• Hands-on experience with major cloud providers like AWS, GCP, or Azure.

• A solid grasp of cloud networking and security technologies.

• Practical experience in coding for client solutions in languages such as Java, Python, or Go.

• Expertise in Java Virtual Machine tuning and troubleshooting.

• Experience operating Linux, familiar with configuring and troubleshooting various distributions.

• Experience with automation tools like Kubernetes, Ansible, and Terraform.

• An eagerness to learn and adapt to new technologies.

• Willingness to travel up to 20% of the time.

What Gives You an Edge

• A US Secret, Top Secret, or TS/SCI Clearance.

• Certification as a Confluent Developer or Administrator.

• Experience with Apache Flink.

• Background in helping customers construct distributed systems or streaming solutions involving Apache Kafka and related technologies.

Ready to innovate and contribute? Join us and be part of a dynamic team.

Come As You Are

We are proud to be an equal-opportunity workplace. Employment decisions are made based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.