Job Details

Case Management Specialist

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Salary Grade(s): 8/9 ($27.51+ DOE)

Hours of Work: M-F, 8:00 am 4:30 pm

Employment Category: Regular, Full-Time

The Case Management Specialist will provide case management services, coaching, mentorship, and guidance for Reentry & Recovery Program clients. The incumbent will use a wrap-around service approach to provide professional-level casework services.

Reports To: Department Manager

Supervises: Up to two FTE

Liaison To: Office of Probation and Parole

Primary contact in addressing the needs of Reentry & Recovery Program participants

Work with participants to identify strengths and develop Individual Self Sufficiency Plans

Work with Housing Program Coordinator to plan, develop, and implement group meetings and meals

Provide confidential case management services including initiating referrals and follow-up communication with other service providers, transport resident to appointments in company vehicle, and attend appointments with resident as necessary in an advocate capacity, etc.

Responsible for reading, understanding, and explaining policies related to resident services

Assist the development of a culture of recovery, reentry, and peer support by supporting healthy peer relationships

Work with participants to develop Individual Recovery Action Plans (IRAP) for reentry/recovery

Ensure the needs of participants are met through collaboration with Housing Program Coordinator and Resident Manager

Assist with access to community resources for participants, including public transit, Job Service, Alaska Learning Network, local 12-step meetings and or other recovery support meetings, mental health services, and other community resources

Engage appropriately with returning citizens to support them in identifying strengths, existing supports, and community resources

Work with each participant on their financial wellness and create a financial plan. Work with Housing Program Coordinator to ensure that payments are being made and unavoidable hardships are addressed in financial plan

Interview reentrants and make recommendations as to appropriateness of applicant as a resident of Reentry & Recovery programs. Interviews may occur in correctional facilities

Maintain a waiting list for future participants and conduct regular in-reach to Lemon Creek Correctional Center for information and recruitment purposes

Explain program options and services available to the resident, and the requirements of each program

Ensure participants' right to privacy and ensure appropriate confidentiality at all times

Assist clients in completing necessary paperwork, follow-up, and assist client in acquiring necessary documents via a release of information

Responsible for daily case-noting all contact with participants and service providers using a designated database

Work with participants in setting goals/objectives for successful reentry and obtaining permanent housing

Process internal paperwork for the resident in a timely manner to ensure program goals are met

Work with employers to ensure participants are meeting their employment responsibilities

Work closely with the Probation Office and participants to support compliance with terms of probation/parole

Conduct interviews to determine needs

Other duties as assigned

Extensive knowledge of local, State and Federal service agencies and resources

Ability to read and interpret procedures to make conclusions and decisions

Mastery of basic office procedures and practices

Excellent computer skills including all MS office Suite programs

Knowledge of interviewing techniques/Motivational Interviewing

Excellent writing skills

Ability to evaluate and recommend changes in a participant's reentry plan

Excellent case management skills

Excellent customer service skills

Excellent interpersonal communication skills

Excellent prioritization and time management

Ability to practice tact, courtesy, and discretion

Experience working with Native American/Alaska Native clientele; sensitive to the cultural diversity and needs of this population

Knowledge and current on approaches to recovery and reentry into the community for persons who have been incarcerated

Associate Degree

2 years experience working in the reentry/recovery field or a closely related position

Valid driver's license

Must be able to work with individuals of various cultures, customs, and backgrounds

BA degree in Social Services or related field

LBSW Licensed by the State of Alaska

Accredited Case Manager

CPR/ First Aid/ NARCAN trained or willingness to be certified soon after date of hire

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.

All employment at Tlingit & Haida is "at will". This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position. Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment. Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.