Job Details

Patient Access. Provides exceptional customer service in assisting patients. Collects accurate demographic and insurance data, verify patients employment details, build insurance profiles and update and correct previous encounters with correct insurance. Posts adjustments when appropriate. Patient Billing. Explains explanations of benefits and statements to customers from commercial payers and Medicare. Receives payments from patients in check, cash or credit card format, forwards deposit information to appropriate parties for posting to patient accounts. Conducts financial interviews (face-to-face and via phone) with self-pay patients to determine patients ability to pay and documents findings in notes in the patient accounts system. Provides patients with charity care applications and scheduled payment agreements. Communicates with insurance companies, verifying eligibility, determining benefit coverages and appropriately documenting communication and updates in the patient record....Financial, Counselor, Corporate, Office, Customer Service, Patient Access, Healthcare, Business Services