Job Details

The successful applicant for this new position is an enthusiastic team player that collaborates across departments. This role will identify and build out plans to meet outreach needs, help cultivate strong and successful partnerships and support the development of effective communications tools to enhance public participation. If you're curious and motivated by fostering civic engagement in initiatives impacting your community, we'd love to hear from you!

WHO WE ARE LOOKING FOR

A successful candidate in this position will possess the understanding and/or experience noted below.

• Understanding of principles, practices, and methods of effective public engagement and communications best practices.
• Demonstrated experience cultivating internal and external partnerships for success in multi-stakeholder projects and programs.
• Demonstrated experience drafting communication and/or outreach plans integrating social, digital and traditional communications tools.
• Experience developing and presenting educational materials on processes, themes or topics.
• Ability to track community engagement, growth, and measure effectiveness of communication strategies.
• Experience coordinating work with other divisions, departments, and outside agencies.
• High organizational skill, experience managing content calendars and project tasks and timelines.
• Ability to efficiently evaluate and prioritize various and potentially competing tasks, projects, and demands.
• Understanding of website development and social media content creation and process.
• Strong capacity in communicating clearly and concisely, both orally and in writing; establishing and maintaining effective working relationships with those contacted in the course of work.
• Passion for identifying new and different approaches to situations, problems, and opportunities.
• Capacity to openly receive new ideas and other perspectives and practice active listening.
• Experience facilitating proactive coordination with other divisions, departments, and outside agencies.
• Proficient in the computer equipment and software specific to the responsibilities of the position.
• Ability to adapt effectively to changes, adjusting behavior to evolving circumstances, and embrace new ideas and diverse perspectives.

WORKING HOURS AND LOCATION

This position works Monday through Friday, 8:00 am – 5:00 pm and mayneed to be available some evenings to document and support public meetings or events. Your office would be located at City Hall in downtown Juneau.

Under general direction from the Communications and Engagement Director, the Engagement Specialist serves as strategic liaison that connects residents with local government by developing and implementing outreach programs, and initiatives that foster civic participation. This role guides and executes programs to gather public input on cross-departmental activities, ensuring project stakeholders and underrepresented voices are included. The role is central to coordinating communication efforts and public process activities across departments, ensuring effective promotion of projects and initiatives, with an emphasis on capital projects and tourism management. The Engagement Specialist is a relationship-builder, and skilled communicator who works closely with CBJ departments to develop communications plans for projects, programs and events.

As a new role within CBJ, this position will help develop and manage engagement frameworks, tools and programs, and will collaborate with the Communications Specialist and Digital Content Specialist to share public engagement opportunities across various communications platforms. This role is key to fostering civic participation and enhancing the visibility and accessibility of city government through consistent, clear, engaging and inclusive communications.

Education:

Bachelor's degree in public relations, public policy or administration, project management, marketing, journalism, communications, or related field;

AND

Experience:

Two (2) years of experience in digital engagement, communications, media relations, public planning, marketing, event planning, or a related field. The required experience must include some amount of project/program management experience. Experience working in or adjacent to local or state government is preferred.

OR

Substitution:

Three years of professional level experience in community engagement, grassroots outreach, public planning and/or communications or a related field may substitute for the required education and experience listed above. The required experience must include some amount of project/program management experience. Experience working in or adjacent to local or state government is preferred.

Additional requirements:

Valid Driver's License

ADDITIONAL REQUIRED INFORMATION

A cover letter and at least one relevant work sample is required to be included with the application. Work samples may include examples any professional product the applicant deems relevant to the position.

HIRING MANAGER CONTACT INFO

Hiring Manager: Ashley Heimbigner

Phone Number:907-###-####

Email:...@juneau.gov