Job Details
Digital Content Specialist
2025-08-05 City & Borough of Juneau, AK Juneau,AK
Description:
This position works Monday through Friday, 8:00 am - 5:00 pm and may need to be available some evenings to document and support public meetings or events. Your office would be located at City Hall in downtown Juneau.
Typical Responsibilities
Under general direction from the Communications and Engagement Director, the Digital Content Specialist is responsible for creating, managing and optimizing dynamic, engaging and accessible digital multimedia content, such as graphics, video and interactive tools, that aligns with the City's priorities of transparency and accessibility. This role involves timely storytelling through video and social content, monitoring online engagement, analyzing metrics, and refining content strategies to enhance public outreach and participation. The Digital Content Specialist will be integral to the design, production and content management of a new CBJ website.
This position is responsible for coordinating and assembling the City's digital content pipeline, including social media content management, email newsletters, and website news updates. As such, the Digital Content Specialist collaborates with city departments to ensure consistent messaging and timely dissemination of important information. role is key to fostering civic participation and enhancing the visibility and accessibility of city government through consistent, clear, engaging and inclusive communications.
Minimum Qualifications
Education:
Bachelor's degree in marketing, journalism, communications, public relations, graphic design, or a related field; AND
Experience:
Two (2) years of experience in digital engagement,?communications, digital design, content production, social media management, marketing, or a related field. Project Management experience is highly desirable but is not required.
OR
Substitution:
Four years of professional level experience in digital engagement,?communications, graphic design, content production, social media management, marketing, or a related field may substitute for the required education and experience listed above. Project Management experience is highly desirable but is not required.
Additional requirements:
Valid Driver's License.
Supplemental Information
ADDITIONAL REQUIRED INFORMATION
A cover letter and at least one relevant work sample is required to be included with the application. Work samples may include examples of video, social, web, email or graphic design work.
HIRING MANAGER CONTACT INFO
Hiring Manager: Ashley Heimbigner
Phone Number: 907-###-####
Email: ...@juneau.gov
Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education
If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience
If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) ###-#### or ...@juneau.gov.
For applicant password assistance, please visit:
EEO Statement
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) ###-#### or TTY: Alaska Relay 711 or 1-800-###-####, or correspond with the Department of Human Resources & Risk Management at ...@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.
Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
Paid Leave and Holidays
The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides:
Additional Perks
01
Please briefly share your experience and level of proficiency with any relevant digital content production and management software (examples: Canva, Adobe Suite, CMS and email platforms, video production tools, etc.).
Required Question
Salary : $3,069.00 - $3,384.75 Biweekly
Location : Juneau
Job Type: Full-Time
Job Number: 202500690
Department: Administration
Division: Manager's Office
Opening Date: 07/30/2025
Closing Date: 8/20/2025 4:30 PM Alaska
Position Number: 102039
Bargaining Unit: Unrepresented
Pay Range: 19
Hours Per Week: 37.5
Telework Availability: A hybrid (i.e., 3 days in office/2 days working from home) arrangement may be available once eligibility criteria is met.
Description
The City and Borough of Juneau is launching a new Communications & Engagement Division, and we are seeking a creative, organized, and entrepreneurial Digital Content Specialist to become a founding member of our team!
The successful applicant for this new position will develop and coordinate content creation with different departments, assist with new digital tools, lead email marketing efforts, curate the City's social media presence, and develop digital channels - including a new CBJ website - to enhance public outreach and participation. If you're passionate about creating engaging online content and supporting community communication, we'd love to hear from you!
WHO WE ARE LOOKING FOR
A successful candidate in this position will possess the understanding and/or experience noted below.
- Principles, practices, and methods of digital engagement and communications techniques.
- Demonstrated experience creating and managing a dynamic social media presence.
- Demonstrated quality graphic design and content creation skills.
- Capacity for clear and efficient communication of information and ideas through different communication channels.
- Passion for identifying new and different approaches to situations, problems, and opportunities.
- Experience tracking community engagement, growth, and measure effectiveness of communication strategies.?
- Facilitation of proactive coordination with other divisions, departments, and outside agencies.
- Management of time and resources efficiently to complete work tasks under demanding and competing deadlines and priorities.
- Understanding of website best practices for content creation and organization.?
- Proficient use of the computer equipment and software specific to the responsibilities of the position.
- Ability to adapt effectively to changes, adjusting behavior to evolving circumstances, and embrace new ideas and diverse perspectives.
This position works Monday through Friday, 8:00 am - 5:00 pm and may need to be available some evenings to document and support public meetings or events. Your office would be located at City Hall in downtown Juneau.
Typical Responsibilities
Under general direction from the Communications and Engagement Director, the Digital Content Specialist is responsible for creating, managing and optimizing dynamic, engaging and accessible digital multimedia content, such as graphics, video and interactive tools, that aligns with the City's priorities of transparency and accessibility. This role involves timely storytelling through video and social content, monitoring online engagement, analyzing metrics, and refining content strategies to enhance public outreach and participation. The Digital Content Specialist will be integral to the design, production and content management of a new CBJ website.
This position is responsible for coordinating and assembling the City's digital content pipeline, including social media content management, email newsletters, and website news updates. As such, the Digital Content Specialist collaborates with city departments to ensure consistent messaging and timely dissemination of important information. role is key to fostering civic participation and enhancing the visibility and accessibility of city government through consistent, clear, engaging and inclusive communications.
Minimum Qualifications
Education:
Bachelor's degree in marketing, journalism, communications, public relations, graphic design, or a related field; AND
Experience:
Two (2) years of experience in digital engagement,?communications, digital design, content production, social media management, marketing, or a related field. Project Management experience is highly desirable but is not required.
OR
Substitution:
Four years of professional level experience in digital engagement,?communications, graphic design, content production, social media management, marketing, or a related field may substitute for the required education and experience listed above. Project Management experience is highly desirable but is not required.
Additional requirements:
Valid Driver's License.
Supplemental Information
ADDITIONAL REQUIRED INFORMATION
A cover letter and at least one relevant work sample is required to be included with the application. Work samples may include examples of video, social, web, email or graphic design work.
HIRING MANAGER CONTACT INFO
Hiring Manager: Ashley Heimbigner
Phone Number: 907-###-####
Email: ...@juneau.gov
Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education
If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience
If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) ###-#### or ...@juneau.gov.
For applicant password assistance, please visit:
EEO Statement
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) ###-#### or TTY: Alaska Relay 711 or 1-800-###-####, or correspond with the Department of Human Resources & Risk Management at ...@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.
Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- No cost employee only plan available
- Employer paid Basic Life insurance$10,000 for employee, spouse & dependents
- Additional optional coverage available
- Travel protection & financial services offered as part of the Life Insurance coverage
- Optional group-based insurance premiums for
- Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)
- Short-term Disability
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
- Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 following 1 year of actively working.
- Membership in the Public Employees Retirement System (PERS)
- Employer contribution into a defined benefit or defined contribution program, depending on your date of hire
- Option to enroll in the City & Borough of Juneau's Deferred Compensation Program with MissionSquare
- Employer match available for participating PERS Tier IV employees
- Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options
Paid Leave and Holidays
- Personal leave with an accrual rate increase based on time served
- 21 days of PL within first year of employment
- Personal leave includes Sick leave
- Twelve paid holidays a year
- Six weeks Paid Parental Leave (to eligible employees)
The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides:
- An opportunity to earn a health insurance premium discount of $1300 per year
- An Employee Assistance Program
- Wellness Pass Discounts to local and CBJ recreation facilities
- Health related webinars
- Office Ergonomic Assessments
Additional Perks
- Public Service Loan Forgiveness eligible employer
- Parking passes or bus passes provided for employees working in the downtown offices
- Free passes to Parks & Recreation field house, ice arena, and swimming pools
01
Please briefly share your experience and level of proficiency with any relevant digital content production and management software (examples: Canva, Adobe Suite, CMS and email platforms, video production tools, etc.).
Required Question