Job Details

Job DescriptionJob DescriptionI. Summary:Ensures equitable treatment of tenants and potential tenants. Works with prospective tenants on the application process, works with tenants to complete income recertifications in a timely manner, complete income calculations on move-in and recertifications, monitoring tenant accounts, and daily customer service.II. Authority:Reports directly to Housing Supervisor and under the general supervision of the Housing Manager.III. Duties and Responsibilities:Provide customer service to tenants and potential tenants by answering general questions, resolving concerns, and problem solving.Monitors emails received through the website and assists in suggestions for web page updates.Create and monitor the applicant waiting lists and applicant/tenant files and ensures that vacant units are filled in a timely manner.Conduct initial eligibility determinations and continued program eligibility.Generate recertification packets; conduct recertification interviews with existing tenants as a part of the annual and interim income recertification process for income calculations; ensure recertifications are completed according to policy.Determines rent adjustments as a result of the recertification and income calculation process.Assists in scheduling inspections by generating and distributing notices and maintaining inspection files.Implements Lease Agreements in accordance with the appropriate rental program guidelines and state statutes (Landlord/Tenant Act).Responsible for monitoring utility shut-off notices, ensuring utilities are paid according to the tenant lease agreement, updating tenant ledger accordingly, communication with tenants concerning utility issues.Distribute monthly statements and follow up with tenants with outstanding balances.Responsible for enforcing the collection policy to ensure timely collection of rental payments, maintaining accurate records and set up repayment schedules to minimize the eviction processFollows the eviction procedures and provides appropriate documentation to the Housing Compliance Manager to ensure terminations and evictions are carried out in accordance with appropriate rental program and/or policy.Schedules and coordinates tenant move-ins and move-outs.Coordinate relocations when necessary for rehabilitation of occupied units.Coordinates with maintenance staff regarding vacancy status, rehabilitations, recertifications, and tenant issues.Assists potential tenants with application completion process, admission events, move-in process, and income certification.Prepares statistical and narrative program progress reports and assists with annual audits as required.Assists in other housing department jobs and tasks when department colleagues are on personal leave.Develops desk procedures as needed.Other duties as assigned.IV. Required Knowledge, Ability and Skills:Knowledge of Alaska Landlord Tenant laws.Knowledge or Federal and State programs and services, particularly programs related to HUD and Indian Tribes.Knowledge of, and familiarity with communities in rural Southeast Alaska.Ability to read, follow, and explain complex policies and procedures.Ability to plan, schedule and monitor complex programs and/or projects.Ability to work with difficult people in a positive manner, maintain positive interpersonal relationships, and provide quality customer servicePossess strong verbal and written communication skillsExperience with word processing, spreadsheets, electronic mail, and electronic calendar softwareAbility to maintain satisfactory work performance and attendance.Ability to work under pressure and meet deadlinesAbility to travel to communities throughout Southeast AlaskaWhile performing the duties of this job, the employee is regularly required to: Talk or hear;Sit for extended period;Kneel;Crouch;ReachPush and pullLift up to 30 poundsV. Minimum Qualifications:High school graduate or equivalent. Two years of customer service experience. College degree may substitute for the experience. Certification Requirements*: Certified Occupancy Specialist*Requirement may be waived if agreed to obtain certification within 12 months of hire date.Additional certification in one of the following : Tax Credit Specialist or HOME Compliance SpecialistVI. Grade Level:Either Grade 10 or 11 depending on experienceNon-exempt#J-18808-Ljbffr