Job Details

Be the Voice Behind the Lock

Are you passionate about helping people and solving problems? Do you thrive in fast-paced environments where every call could make someone's day? Join our team supporting Kwikset, a leader in smart lock technology, where innovation meets everyday convenience.

From app-controlled locks to sleek keypad systems, Kwikset is redefining home security—and you'll be the expert guiding customers through it all.

What You'll Do

• Be the first point of contact for customers needing help with installation, troubleshooting, or product info—sometimes in urgent situations like lockouts.

• Handle a high volume of inbound calls and emails with empathy, patience, and professionalism.

• Walk customers through technical solutions and product features with confidence and clarity.

• Accurately document customer interactions and solutions in our system.

• Evaluate product issues and determine next steps—repair, replace, or resolve.

• Collaborate with team members and escalate complex issues when needed.

What You Bring

• A passion for helping people and solving problems.

• Strong communication skills—clear, friendly, and confident.

• Basic computer skills and the ability to type 35+ WPM.

• A high school diploma or equivalent.

• A self-starter attitude with a willingness to learn technical details.

• Bilingual in Spanish or French? That's a big plus!

Bonus Points For

• 1+ year in a call center or product support role.

• Experience in hardware, home improvement, or tech support.

• A knack for mechanical or technical problem-solving.

Why You'll Love It Here

• Be part of a brand that's transforming home security.

• Work in a supportive, team-oriented environment.

• Learn valuable technical and customer service skills.

• Make a real difference in people's lives—every single day.

Ready to unlock your potential?

Apply now and help us keep homes secure, one call at a time

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.