Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Health benefits / 401k match / PTO - As a Customer Support Rep at Bitcoin Depot, you will: Promptly and politely answer incoming calls, emails and text messages from customers by using Zendesk, Gmail, Slack and in-house tools; Troubleshoot customers with blockers on their accounts; Notate customer accounts with notes that will be helpful for the next customer support agent to assist and quickly identify account issues; Fill out scam reports spreadsheet, gathering as much pertinent information from the scam victim, as well as banning their account from the network; Monitor ATM machines, check for and troubleshoot offline machines and escalate if a simple reboot doesn't fix the issue...Hiring Immediately >>