Job Details

Patient Care Coordinator

• Job Type: Permanent Full-Time
• Facility Name: Ethel Lund Medical Center
• Address: Juneau, AK 99801
• Shift: Day Shift, Full-Time
• Salary Range: $57,000.00 – $73,000.00 annually

Organization Overview:

SEARHC (SouthEast Alaska Regional Health Consortium) is a non-profit health organization dedicated to serving the health interests of Southeast Alaska residents. Working at SEARHC is more than just a job—it's a fulfilling career. Employees are seen as the organization's greatest asset, and SEARHC supports their growth through professional development and advancement opportunities.

Benefits include:

• Paid time off
• Paid parental leave
• Retirement plans
• Health, dental, and vision insurance
• Life insurance
• Short and long-term disability coverage
• And more

Position Summary:

The Patient Care Coordinator is responsible for managing and coordinating all aspects of a patient's care. The role requires close collaboration with care teams to ensure that treatment plans are followed, patient needs are addressed, and care is patient centered.

Key Responsibilities:

• Coordinate safe, effective, equitable, and timely care in partnership with the care team.
• Assess and support patients' and caregivers' self-management skills.
• Communicate regularly with patients/caregivers regarding their Plan of Care (POC).
• Manage and coordinate both internal and external referrals.
• Serve as a communication bridge between patients and care teams, sharing lab results, completing forms, and generating letters.
• Conduct patient outreach (via phone or text) to encourage engagement and scheduling.
• Support care coordination both within and outside the SEARHC network.
• Facilitate efficient clinic flow and utilization.
• Monitor patient progress and outcomes using SEARHC standards.
• Advocate for patients and empower them to participate in self-care and decision-making.
• Utilize patient health and quality data for targeted outreach.
• Participate in continuous improvement initiatives and maintain a safe, compliant work environment.
• Identify and foster relationships with community resources.
• Job Breakdown:
• 50% Referral management
• 25% Patient outreach
• 25% Care team communication
• Perform other duties as assigned.

Required Education, Certifications, and Licenses:

• Associate's degree or 2 years of college (preferably in social work, healthcare admin, business admin, or related field) OR
• 2 years of relevant professional experience may substitute for degree/coursework
• A bachelor's degree may substitute for all required experience
• Basic Life Support (BLS) preferred

Required Experience:

• Minimum 2 years in healthcare, behavioral health, dental, or administrative roles
• Internal candidates must have at least 2 years' experience in front or back-office roles to be considered