Job Details

1 week ago Be among the first 25 applicantsJob DescriptionThis Individual Position Is Exempt From The Hiring Freeze. Qualified Applicants Are Encouraged To Apply.Join the Department of Health!We're thrilled to welcome you!We've made our application process more accessible than ever.Please take a look at our job announcement below.If you can see yourself in this role, apply now—your next opportunity awaits.This position is open to Alaskan Residents only.Please check out the residency definition to determine if you qualify.Are you someone who enjoys taking on challenges with rewards?Job DescriptionThis Individual Position Is Exempt From The Hiring Freeze. Qualified Applicants Are Encouraged To Apply.Join the Department of Health!We're thrilled to welcome you!We've made our application process more accessible than ever.Please take a look at our job announcement below.If you can see yourself in this role, apply now—your next opportunity awaits.This position is open to Alaskan Residents only.Please check out the residency definition to determine if you qualify.Are you someone who enjoys taking on challenges with rewards?If so, we invite you to join one of our dynamic teams at the Division of Public Assistance.Working with us offers a unique, ever-changing experience that is both challenging and rewarding. We aim to develop a more modern and adaptable system that can better serve Alaskans.The Division of Public Assistance is currently offering a hire incentive bonus of up to $2,500.00 to newly hired permanent Eligibility Technician 2s.We invite you to watch our "Welcome to DPA" video here: You Will Be DoingYou will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and those in need reach higher levels of independence and self-sufficiency. Eligibility Technicians assist the public by connecting them to various public assistance programs and services our agency provides.Mission And Values/CultureThe Division of Public Assistance (DPA) is dedicated to helping Alaskans in need by providing basic living expenses and promoting self-sufficiency.We treat individuals and families respectfully and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.Benefits Of Joining Our TeamThe Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth within our division.We provide a competitive benefit package, flexible work schedules, and job stability.The Working Environment You Can ExpectThis position joins a statewide eligibility workflow team in local Public Assistance offices across the state.This position is located in Ketchikan, AlaskaThe work is in our Ketchikan office at: 2030 Sea Level Dr, Ste 301, Ketchikan, AK 99901.Who We Are Looking ForThe ideal candidate will possess some or all of the following competencies in addition to meeting the minimum qualifications listed below:Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve.Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2 : classspecsMinimum QualificationsOne year of entry level experience as an Eligibility Technician 1 with the State of Alaska;OROne year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.SubstitutionPost-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).Additional Required InformationAt the time of the interview, please provide the following:A copy of academic transcripts, to verify post-secondary education if used to meet the minimum qualifications. (Unofficial transcripts are okay, please ensure that the institution name/URL is listed on the transcripts), if not already provided in the application.Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.Please read the information below carefully. This applies to your application submission.SUPPLEMENTAL QUESTIONSFor your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and describe how you acquired the relevant experience. Please use complete sentences and proofread your submissions when answering the supplemental questions. Your responses will be considered a writing sample and used to determine which applicants will advance to the interview phase of the recruitment process.EDUCATIONTo verify that education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONIf education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.Work ExperienceWhen using work experience not already documented in your application, please provide the employer's name, your job title, employment dates, and whether you were working full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support the minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment process. A resume will not be used to determine that the minimum qualifications have been met for the position you are applying for.If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level, in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.The State of Alaska does not provide VISA Employer sponsorships.MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: regarding the application process can be directed to the Workplace Alaska hotline at 800-###-#### (toll-free) or (907) ### ####. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-###-#### in Juneau or TTY: Alaska Relay 711 or 1-800-###-#### or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll-free) or (907) ###-#### if you are in the Juneau area. Requests for information may also be emailed to ...@alaska.gov.For applicant password assistance, please visit InformationFor specific information about the position, feel free to contact the hiring manager at: Name/Title: Roy Eckert, Eligibility Officer Manager 2Email: ...@alaska.govCareers With The State Of Alaska Offer MANY BenefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)Insurance BenefitsHealth insurance, which includes employer contributions toward medical/vision/dentalThe following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & PilotsEmployer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance BenefitsGroup-based insurance premiums forTerm life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor BenefitsEmployee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement BenefitsMembership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee for additional informationPaid Leave & Other BenefitsPersonal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year01I acknowledge and understand that the education and/or experience used to meet the minimum qualifications for this position must be adequately documented in this application to be considered.I acknowledge and understand this requirement.02The incentive bonus will be paid in two installments. Employees in the Eligibility Technician 2 job class will receive a lump sum payment of one thousand two hundred and fifty dollars ($1,250), minus mandatory deductions, at the midway point of the probation period. Employees in the Eligibility Technician 2 job class will receive the final lump sum payment of one thousand two hundred and fifty dollars ($1,250), Minus mandatory deductions, upon successful completion of the probationary period. To receive the incentive, employees are Expected to agree to a Two-Year term of employment with the Division of Public Assistance.I acknowledge and understand this requirement.Required QuestionSeniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function Engineering and Information TechnologyIndustries Government AdministrationReferrals increase your chances of interviewing at State of Alaska by 2xSign in to set job alerts for “Technician” roles. 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